Five principles for lasting presence and voice

Music starts.

Waynn Wu, Chief Strategy Officer, PMI, speaks:

Are you ready?

Shea Lih Goh, President, Philip Morris Japan, replied:

Yes.

I was genuinely surprised, encouraged by the response to the article

and the conversation that it has sparked.

Waynn speaks:

When you said yes to it,

I was literally, like, jumping up and down

and thinking the fact that, yes, you know, finally,

I find the perfect person to be able to do it.

So to start, thank you, thank you and thank you.

Why did you decide to co-author an article with me?

Shea speaks:

If I were to be really honest, I was very hesitant

because co-authoring an article or even doing

an article is totally something new to me.

But I guess it was your infectious enthusiasm,

that really inspired me to say,

why not take this challenge, right?

Waynn speaks:

I've always wanted to do something meaningful with you.

Building business together is meaningful enough,

I have to say, but meaningful in a way that that touches people

to actually have the opportunity to work on,

principles of growth and principles of, professionalism.

And that is something I've always wanted

to do for a long, long time.

I finally find a perfect person to do it with so, thank you.

Shea said:

Leadership is still some slight inherent trait,

but I've come to realize over the years

is actually a evolution of journey,

which is shaped by experiences and self-reflection.

And it's also interesting because you shared with me

there were also some questions

from some of the readers about how do you get there?

Waynn said: Yeah.

Shea speaks:

So I would say that you know,

all the five principles are underlying theme,

but this is the thing that, I kind of wish somebody told me

maybe they did tell me, but without the experience

and, you know, the reflection,

you don't realize that it's actually a journey.

As the famous saying you unlearn, learn and re-learn.

I think I have learned that is so, so true,

but it is also extremely difficult

sometimes if you know you are not aware of this

or sometimes ego stops people, right.

So, I think this is a part that all of us will have to be very open to embrace.

Waynn speaks:

In order to be authentic, it is actually...

you beautifully describe around a journey.

It is not a moment in time to... it's not the

how to get there because as an individual

we all grow and as an individual we evolve over time.

People around us, personal, professional and even our

very own set of friends and family.

Everybody is growing older by the day,

nobody grows younger by the day anyway.

So, if you don't spend a disproportionate

amount of time understanding who you are,

it's almost impossible to know what who you want to become.

And then last but not least,

I will embrace and absolutely love myself.

And that, I think, is, my way of interpreting, authenticity.

Shea speaks: I knew that I like what you said, love yourself

because I think while we all want to be critical of sometimes of, you know,

what we do, who we are and all the mistakes,

but often, sometimes we can do to extremely become too harsh.

I think it's really important

that you also recognize the small steps and achieve when you make.

Waynn speaks:

Out of the five principles, do you have one in mind that, comes quite natural to you,

which almost like intuitive, I don't really have to work on it.

Shea speaks:

As a person, I'm inherently curious.

And I like to explore.

So, it lets me delve into new ideas,

see new perspective, compare what is out there, what is better.

So, it's very much me as a person.

So, I found it and probably the one that, you know, it comes naturally.

But it is also the driving force for me to stay,

you know, like updated in what is happening out there.

So I would say is, stay curious.

Waynn speaks:

I will have to pick, being different not just being the best.

Being different part is something that is very, very, natural to me.

There's a high price to pay to be the best.

But once you are the best, you very quickly also realize that you need to be,

intrinsically understanding what, sustainable competitive advantage

you have or you don't and be different.

And I would think that I had an

easier time now that I've grown in, my experience,

but when I first started out, when I was in my early 20s,

I have a harder time, because you tend to want to conform.

But now I'm just me, Shea Lih.

So, take it or leave it.

What would you say will be the one thing that,

'Wow, I have to work on it.'?

Shea speaks: Trying to embrace different perspective, different expectations,

cultural differences, you know, there's something

that again, it is not immediately natural.

And that takes a lot of hard work.

So number one, the active listening skills.

That's hard work.

Because listening is one thing, but active listening is another one.

It's about mastering the art of tailoring messages and adapting

communication styles to the different audience.

So, I think that part is a continuous work

and also because we know when is a team

member of 2 people, 5 people or 10 people

I found it so easy to motivate them

because we could say, let's all go

and celebrate everybody's birthday and let's all go

and have a karaoke, or let's go to have a dinner.

But then when it grows to 50, okay, that's totally different now.

And then when you go to 100, 500, 1000...

I learned the hard way that what I say said

that you know, the story and what ended the bottle.

Did I say that?

It definitely no.

But then how do you

then make sure this communication goes there?

It's like you have to manage ups,

you have to manage downwards and you have to manage across.

And then you have all the diversity of nationalities,

people with different backgrounds,

which makes it very challenging.

So on one hand is challenging, but it's also enjoyable.

Waynn speaks: And when I hear you speak about communicating,

I also have to be very honest, as you get a bit more senior,

you realize that, having key messages is one thing.

A really good storytelling is another.

We are not born to be able to do this like this.

The ability to storytell is absolutely, hugely trainable.

You have to spend a disproportionate

amount of time understanding who the audience are,

more importantly, what is it that they want to hear and why you?

You give the energy to the people,

the people will also give the energy to you.

And I think the communicating, style and the leadership style,

you just have to get comfortable with it,

and I think for me, it's a continuous journey and each time

I'm given the opportunity of a different platform,

I also find myself that I learn a lot more about myself.

Let's be also quite transparent.

The work that we're doing, we thought we were done

with the article, but very quickly

we realized that the engagement level is so high

that we kind of got curious around, like, how can we get the

how can we leverage the communication, engagement

and tools to bring this forward and have a more, you know, kind of bilateral communication

with people that found interest in the article.

Ourselves are curious and ourselves are learning

and last but not least, you know, here we are.

We're meeting the people exactly where they are.

What we can potentially be working on, I think also

depends on the feedback to this, because, it's not about us.

None of this is about us.

It's really about, the conversations,

or one-on-one conversations we had after the article

that brought us to do what we are doing now.

And I think, a rightful, tribute, to all this time and effort,

that everybody has spent on this is give us the feedback.

What would you, what would you like to know

if there's something we can work on, great.

We do that, but if it's not something

that we can work upon,

potentially we can pass it on

to some other friends and families

or even co-workers that could work upon

because I think that's what community building is about.

Shea speaks:

Hey. Oh, thank you so much.

Waynn speaks:

Thank you. Oh, it's a lot easier than I thought, No?

Music ends.